Website Support

Browser compatibility

To better provide an experience with weather service, we fully support any modern browser, and for some older browsers, display problems may occur, and the following are our recommended browsers and versions:

  • Safari 9+
  • Firefox 38+
  • Chrome 45+
  • IE 10+
  • Edge 12+
  • Opera 30+
  • The latest versions of other Webkit-based third-party browsers, such as QQ, 360, and more.

同样的,我们的网站采用响应式布局,支持在手机和Pad(iOS 9+, Android 4.4+)上浏览。

How to see the weather in my location

By default, we use IP and other auxiliary means for rough positioning, if you need to locate to your precise location, you can click the location button on the page, we will request the precise location permission on your device, generally at this time the browser will remind you to agree to grant our location permission prompt window, please click YES. If your device doesn't support location service or you refuse to grant our permission to get location information, we can't automatically target your location in a detailed area. You can also manually search for the cities you need to see.

Why does it show that it will rain tomorrow but not?

Because of the "forecast" of the weather, the forecast is a science of prediction, and because of the complexity of the climate phenomenon, there is no 100% way to fully simulate, predict and control weather phenomena. At present, rain accuracy can reach 85% and above, equal to or slightly better than the world's highest level, in fact, the weather forecast is still very valuable trust.

Why is it raining but it show sunny?

We'll all have a similar experience, with rain already beginning outside, but turning on the weather forecast app shows cloudy, cloudy and even sunny because:

  1. 1. There is some delay in live weather, in other words, the live weather is not so real-time. The production process of live weather is about three steps: each weather site report - report data processing - external release, these processes take 5-20 minutes to complete. So it's often a few minutes after it really starts to rain before we see on the APP that the weather has turned into rain.
  2. 2. Weather data cover an area where only a small portion of the rain is likely, while the rest is cloudy, coincidentally you are in the part of the rain.
  3. 3. Meteorological observatories are direct, separate, and climate phenomena are complex and widespread, and when we use data from one point to describe a surface phenomenon, there is an inevitable deviation that is the driving force behind our constant efforts to reduce it.

Want to feedback

We encourage you to respond to any questions or suggestions, please feel free to contact us.

More Support

Contact Us